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In these general terms and conditions (“Terms”) as well as on this Website (“Website”), "we" refers to First Origin LLP, a company incorporated and registered in India. The registered office of First Origin LLP is located at #2 Shah Sultan Complex, Cunningham Road, Bangalore 560001, Karnataka India, and our email address is assist@infiniteaoriginals.com. First Origin LLP shall mean and include its successors and permitted assigns.
2.1. These Terms apply to the sale and purchase of Infinitea products (“Product(s)”) on the Infiniteaoriginals.com website as between First Origin LLP and the Customer who makes such purchase (“you” or “Customer”). By placing an order with First Origin LLP, you are accepting these Terms and are agreeing to be bound by them.
2.2. Please note, these Terms can change at any time, and it is up to You to check these Terms before ordering Products in case there are any changes.
3.1. The Customer can place an order for Products on the Website (“Order(s)”) at the prices indicated.
3.2. The Products will have the specifications as indicated in the product description on the Website. The scope of the applicable after-sales customer assistance and commercial guarantees are described on the Website and in the order confirmation.
4.1. First Origin LLP requires the following details of the Customer to process the Order placed:
a) Correct name and address including pin code, phone/ Mobile Number, email address, payment details and other required information; and
b) Delivery address, located in the Territory as defined below;
The Customer must be the owner or authorized holder of a valid debit/credit card, Bank Account to buy the Products if paying with a debit/credit card.
The Customer hereby consents to provide any information required by First Origin LLP under these Terms for the purpose of placing and allowing the processing of the Orders. The Customer hereby allows First Origin LLP to process, store or transfer the information provided by them if and when required by First Origin LLP. Any/all data or information provided by Customers will be shared by First Origin LLP with third parties who may use this data to enhance customer experience and send marketing, promotional and event-related emails to customers.
First Origin LLP hereby acknowledges that it will only process, store or transfer the data collected from Customers only as required under these Terms.
4.2. An Order is placed by clicking on the "Add to Cart" button and proceeding to the checkout page.
4.3. The Customer will be provided with an opportunity to review his order(s), read and accept the Terms, check the total price of his Order(s) and the information he has provided, and correct any input errors before confirming his order(s).4.4. The Customer’s Order does not bind First Origin LLP but constitutes an offer made by the Customer to purchase the relevant Products in consideration for payment of the applicable prices. All orders must then be formally accepted by First Origin LLP, who may choose not to accept abnormal orders and Orders which First Origin LLP suspects are not placed in good faith.
4.5. Once First Origin LLP receives the Customer’s Order, First Origin LLP will send an email to the Customer via the email address that Customer provided (the “Acknowledgement Email”). This will be done as soon as reasonably practical. The Acknowledgment Email will acknowledge receipt of the Order(s) and set out details of the ordered Product(s). This Acknowledgment Email does not constitute an acceptance of the Customer's Order(s) – only a confirmation that First Origin LLP has received it.
5.1. After receiving the Customer's Order(s), First Origin LLP will check whether the relevant Product(s) is (are) in stock. The contract governing the sale and purchase of the Product(s) between the Customer and First Origin LLP (“Contract of Sale”) will only be concluded after First Origin LLP sends the Customer an email confirming the Contract of Sale, that all or part of the Product(s) is/are still available, and that the Product(s) has/have been dispatched (the “Confirmation Email”).
5.2. First Origin LLP will not file an accessible copy of the Contract of Sale, so the Customer is encouraged to download, save and/or print a copy of the Confirmation Email and these Terms for his records.
5.3. Use of the Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use the Website only with the involvement of a parent or guardian.
5.4. The sale of any Products on www.infiniteaoriginals.com shall be governed by agreed terms. Some of the major terms governing the sale are as follow:
(a) The Products are sold for personal use only and not for resale;
(b) The terms of return shall be governed by the Return Policy that can be accessed at www.infiniteaoriginals.com/pages/return-policy
(c) Product availability and tentative delivery dates are only estimates and do not amount to any binding offer to supply at the indicated price;
(d) Product descriptions are subjective and in case the Product does not match the description, it may be returned subject to the terms of the Return Policy that can be accessed at www.infiniteaoriginals.com/pages/return-policy
(e) In case of any event outside the control of the Seller, it shall not be an obligation to supply the Products and the Seller shall not be liable for any consequential losses. The Customer’s remedy shall be restricted only to return of the Product as per the Return Policy.
(g) The Customer hereby consents to provide any information required by the Seller for the purpose of placing and allowing the processing of the Orders. The Customer hereby allows the Seller to process, store or transfer the information provided by them if and when required by First Origin LLP. Any/all data or information provided by Customers will be shared by First Origin LLP with third parties who may use this data to enhance customer experience and send marketing, promotional and event-related emails to customers.
6.1. The price that is payable for a Product will be the price in effect at the time the order is placed. It will be set out in the Acknowledgement Email and in the Confirmation Email.
6.2. All prices listed on the Website include Goods and Service Tax and delivery charges, some special services like gift wrap etc will be charged separately. Additional charges if any will be listed separately during the finalization of the order procedure and can vary per day and per Order.
7.1. If First Origin LLP makes a mistake in the presentation of a Product including the product photograph, the description of the specifications thereof, or the listing of its price, and it should have been clear to the Customer that such mistake constituted a spelling or typesetting error; or in the given circumstances, the Customer could not have reasonably expected that First Origin LLP would deliver, or would be able to deliver that Product with those specifications for that price, then a valid contract will not be deemed executed. First Origin LLP will, as soon as reasonably practicable, inform the Customer and reimburse any payments made.
7.2 Where a mistake as referenced in Clause 7.1 arises, First Origin LLP may rescind its acceptance of the Customer’s offer and reimburse any amount paid by the Customer. The Customer hereby expressly agrees that First Origin LLP’s liability in case of Order cancellation in this manner will be limited to reimbursing the amount paid by the Customer without interest and First Origin LLP will not be held specifically liable to deliver the Product or to compensate the Customer in any manner whatsoever in such cases of cancellation.
8.1. Notwithstanding any other provision in these Terms, First Origin LLP shall not be held liable for any failure or delay in its performance under these Terms which is the result of a Force Majeure Event; provided, however, that First Origin LLP will inform the Customer as soon as reasonably practicable and use its commercially reasonable efforts to correct such failure or delay, failing which, First Origin LLP will reimburse any payments made by the Customer. A Force Majeure Event means any event beyond First Origin LLP’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including without limitation, acts of God, fire, explosion, storm, earthquake, pandemic, flood, embargo, riot, sabotage, industry-wide strikes, lockouts, work stoppages or other labour difficulties, industry-wide supplier failures, unavailability of materials, acts of war, civil insurrections, national emergencies, or governmental acts.
9.1. First Origin LLP will only deliver Products to addresses currently serviced by our empanelled logistics partners around the world ("Territory").
10.1. Payment for Orders can take place by any of the mechanisms as set out on the payment page and the Customer may choose any of the available payment mechanisms on the payment page.
11.1. First Origin LLP shall ensure delivery of the Product to the address as included in the order confirmation.
12.1. Visit www.infiniteaoriginals.com/returnpolicy to check our Return, Refund, Cancellation, Exchange Policy.
12.2. Cancellations are not accepted once the orders have been dispatched from our fulfillment center.
12.3 To exercise the right of termination, Customer must inform First Origin LLP by submitting a return request online or by contacting our Customer Care.
12.4. To meet the termination deadline, it is sufficient for the Customer to send his communication concerning his exercise of the right of or contact our Customer Care within 24 hours of the material being delivered at customer’s address. Visit www.infiniteaoriginals.com/returnpolicy to check our Return, Refund, Cancellation, Exchange Policy.
12.5. If the Customer terminates the Contract of Sale, First Origin LLP shall reimburse to Customer all payments received from Customer, excluding the costs of delivery (with the exception of defective or wrong items sent). Subject to Clause 12.5, First Origin LLP shall affect such reimbursement not later than 14 calendar days after First Origin LLP has been informed about Customer's decision to terminate this Contract of Sale, or after First Origin LLP has received the returned Product from the Customer, whichever is later. First Origin LLP will carry out such reimbursement using the same means of payment as Customer used for the initial transaction unless Customer has expressly agreed otherwise; in any event, First Origin LLP will bear the fees of such reimbursement.
12.6. First Origin LLP may withhold reimbursement until First Origin LLP has received the Products, or Customer has supplied evidence of having sent back the Products. Customer will receive an email notification when First Origin LLP has finished processing Customer's return.
12.7. Customer shall send back the Products in conformity with the return procedure as stipulated in our return policy without undue delay from the day on which Customer communicates its termination of this Contract of Sale to First Origin LLP. Unless otherwise provided by First Origin LLP, First Origin LLP does not assume responsibility for lost shipments.
12.8. First Origin LLP will bear the cost of returning the Products. In case there is a change of address and the new address is not under serviceable return pick up Pincode, then the Customer will have to self-ship the product and the cost of return will have to be borne by the Customer.
12.9. In order to ensure that the value of the Products is not diminished, First Origin LLP urges the Customer: Not to damage the Product; Not to break open the package; Not to remove tags attached to the Product; Not to wear, wash, and/or alter the Product.
12.10. There exists no right to terminate the Contract of Sale with regard to:
The supply of Products made to the Customer’s specifications or Products which are clearly personalised; and
The supply of sealed Products which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
13.1. First Origin LLP shall deliver the Products to the Customer which Products shall be in conformity with the Contract of Sale for the relevant Products ("Agreement").
13.2. If the Products purchased by the Customer do not conform to the Contract of Sale at the time the Products were delivered to the delivery address in the Order, First Origin LLP shall be liable to the Customer, subject however to meeting the requirements for such under the applicable law.
13.3. In the case of a lack of conformity, the Customer shall be entitled to have the Agreement rescinded.
13.4. In case of a rescission of the Agreement, First Origin LLP may ask the Customer to return the Products before First Origin LLP can process the refund. For information on how to return the Product to First Origin LLP please refer to www.infiniteaoriginals.com/returnpolicy. Once First Origin LLP receives the Product and confirms that there is a lack of conformity, First Origin LLP will process the refund. The Customer will receive an email notification when First Origin LLP has finished processing the return.
13.5. First Origin LLP shall reimburse to the Customer all payments received from the Customer, including the cost of the Product, delivery charges and the shipping costs for returning the Product, without undue delay. First Origin LLP will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction unless expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.
13.6. First Origin LLP shall only be liable where the lack of conformity exists at the time of delivery of the Products
13.7. First Origin LLP cannot be held liable or responsible for damage that occurs due to the fact that the Product is not maintained in accordance with the maintenance instructions, or is not used in accordance with the use instructions, or if the Product is used for another purpose than for which it was sold.
13.8. To the fullest extent permitted by law, First Origin LLP will not be liable for damage that results from the lack of conformity to the extent that such damage constitutes: indirect damage, consequential damage, loss of profit or income, loss of business opportunities.
13.9. However, in deviation of the above, First Origin LLP does not exclude or limit our legal liability hereunder in the event of the death or personal injury to You resulting from an act or omission.
14.1. First Origin LLP’s Privacy Policy is applicable. The Privacy Policy can be found in this document below.
14.2. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
15.1. All legal relationships between First Origin LLP and the Customer are governed by the laws of India under Bangalore Jurisdiction.
16.1 If First Origin LLP made any error with respect to the Order, if the Customer has complaints, or if the Customer would like to contact First Origin LLP for other reasons, please contact First Origin LLP immediately at assist@infiniteaoriginals.com or customer care number at +91-82960- 77554 between 9am to 6pm (Indian Standard Time) (All days) and we will be happy to assist.
