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Incase you have received an item that is different than what you had ordered, you need to notify us by email with the same within 24 hours so that we can process your application for returns. (To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.)
If the product is damaged then you can email us directly regarding the same within 24 hours to firstname.lastname@example.org. (Please attach some photo proof so it is easier for us to process the application for return)
Shipping address for return products: First Origin LLP, #2 Shah Sultan Complex, Cunningham Road, Bangalore 560001 India
Once First Origin LLP receives the Product and confirms that there is a lack of conformity, we will process the refund. The Customer will receive an email notification when we have finished processing the return.
We only replace items if they are defective, damaged or wrong item (SKU) being sent by us. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: First Origin LLP, #2 Shah Sultan Complex, Cunningham Road, Bangalore 560001 India
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days. First Origin LLP shall reimburse to the Customer all payments received from the Customer, including the cost of the Product and including delivery charges and the shipping costs for returning the Product, without undue delay. First Origin LLP will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction unless expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.
Only regular priced items may be refunded. Items on sale/ discount cannot be refunded or exchanged.
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and it has been more than 15 days and you have still not received your refund yet, please contact us at firstname.lastname@example.org.
You can cancel the order for no additional charge if the order is still not scheduled to leave our warehouse and the amount will be credited to your original method of payment after we receive the funds from your bank. If you wish to cancel your order, after it has been dispatched, please check our return & refund policy above.